Refund policy
Return Policy – Cova Cosmetics
At Cova Cosmetics, we are committed to quality and want you to be fully satisfied with your order. If something isn’t right, we’re here to help. Please review our return policy below.
Common Return Reasons and Solutions
Arrived Late
If your order arrives later than the estimated delivery time (21 days), you may be eligible for a compensation refund of $5.
Defective / Damaged / Quality Issues
If your item arrives damaged or with a manufacturing defect, we will offer a free replacement at no additional cost.
Changed Mind (No Longer Wanted)
If you decide that you no longer want the item, you may request a return within 30 days of receiving it. The item must be unused and in its original condition. Return shipping costs are the responsibility of the customer.
Wrong Item Received
If you receive an incorrect item, please contact us as soon as possible. We will arrange to send you the correct item free of charge. If a return is required, we will also cover the return shipping costs.
Delivery Issues
If you experience any delivery-related issue, such as a lost package, a package marked as delivered but not received, or any other shipping-related problem, please contact us at hello@covacosmetics.com as soon as possible. We will investigate the issue and arrange a free replacement shipment at no additional cost to you whenever the issue is confirmed.
Incorrect Shipping Information Provided
Please ensure your shipping details are correct at checkout. If you notice an error, contact us immediately so we can try to correct it before shipment.
Order Cancellation Before Shipment
If you wish to cancel your order before it leaves our warehouse, please contact us as soon as possible. Order cancellation is possible only after we confirm that it has not yet been dispatched. If approved, a $6 administrative fee will apply.
Other Issues
If your situation is not listed above, please contact us and we will do our best to help.
How to Return Your Order
1. Contact Us
Email us at hello@covacosmetics.com within 30 days of receiving your order. Please include your order number and reason for return.
2. Approval & Instructions
Our team will confirm whether your return is approved and provide the return address. Returns without approval will not be accepted.
3. Prepare Your Package
Securely pack the item in its original packaging (if available), including all components.
4. Ship the Return
Send the package to the provided return address and share the tracking number with us.
5. Refund Processing
Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method.
Non-Returnable Items
Custom or personalized orders
• Items marked as sale or clearance
• Products that have been used or damaged by the customer after delivery
• Items returned without prior approval
Damaged Items on Arrival
If your item arrives damaged:
• Take clear photos showing the issue
• Email them to hello@covacosmetics.com within 5 days of delivery. We will review the case and send a replacement or issue a refund if approved.
Additional Information
All returns must be approved before shipping. Unauthorized returns will not be accepted.
If you have any questions, you can contact us at:
Email: hello@covacosmetics.com
Phone: +13075335100
Thank you for choosing Cova Cosmetics. We truly appreciate your support and are always here to make sure you are satisfied with your purchase.